FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
The most commonly asked questions answered.
Motorcycle Rental
You will need a valid passport or cédula and a driver’s license.
For scooters and motorcycles with engines up to 125cc – a car license is good enough if you know how to handle the machine.
For bigger bikes (150cc or bigger) – we require a motorcycle license.
We don’t require deposit, but we’ll take a photo of your document.
Yes, for you and a passenger.
Yes. You will receive the motorcycle with a full tank of gas and are required to return it full. There is a gas station 500m from our office and the fuel is relatively cheap.
In our office at Call 32#22-09 (next to the bridge), but we can also deliver them to some other location (another city) for an additional fee. Just contact us, we’ll figure it out.
We prefer you didn’t.
Even though the roads around Guatapé are relatively safe, you will be riding on curvy mountainous roads in live traffic.
For your own safety we strongly advise manual motorcycles for people with riding experience.
In case we notice that you do not have sufficient expertise in riding a motorcycle or scooter (even if you have the legal qualifications) we can deny you the rent option.
Problems on the road
If it’s really bad – emergency number in Colombia is 123.
If it’s a smaller incident – the best would be to contact us immediately and we will guide you through the next steps and help you with everything.
We are doing our best to keep the machines in good technical condition and you will have ample time to check if everything is to your liking before taking the bike.
But once you are on the road, the machine is under your custody and is your responsibility.
If something happens due to our negligence or due to exploitation, you will not be charged in any way. An example would be a burned light bulb.
But when it comes to most situations that occur on the road, it will be your responsibility to return the motorcycle in the same condition you took it or cover the costs of doing so.
We will provide free assistance over the phone, but I case you need a mechanic sent to you, you will most likely be charged.
An example would be a flat tire.
In such a case, you should always call us first and we will direct you to the nearest mechanic or, depending on the situation, we can also send someone to you with a replacement motorcycle. Either way, you will still need to cover the expenses of changing the flat tire.
The roads around Guatapé are fairly safe and generally with little traffic.
If you do have an accident, any urgent medical help you will need will be covered by the motorcycle’s SOAT insurance.
SOAT insurance is assigned to every motorcycle and is obligatory in Colombia and there is no additional fee for it.
We do not provide mat